FREQUENTLY QUESTIONS

Reserve part of the page, by WhatsApp

30 hours before

Here I must ask a couple of questions, but we prefer that payment be made directly to the driver in cash or card. If you have any recommendations from experience, I would appreciate it.

Yes, as long as it is in its carrier and has been indicated in the reservation. Guide dogs are allowed without a carrier and without prior notice.

8 minutes

Through the website or through our WhatsApp, respecting the reservation time

Yes and you must indicate it in your reservation (we are considering whether to add an additional cost for this service)

Yes, we have vehicles with up-to-date documentation and inspections for your greater safety.

It would be necessary for you to take your reservation with you and give it to the driver to verify that it was the person indicated at the pick-up.

It is one of the facilities offered by our fleet of vehicles, thus ensuring that your driver will show up for service and avoiding incidents with payment channels.

Cancellations must be made 24 hours in advance. In the event that the client does not cancel in advance, their reservation will not be refunded.

Yes

The waiting time will be 45 minutes. Once this time has passed, the driver will contact the client. If he or she does not appear or answer within 15 minutes, the driver will leave. In the event that the driver is requested after this process, the client will be charged an extra €30 for the waiting time.

Yes. This service must be paid for on our website in advance at a cost of €10 each way.